NEWS AND VIEWS

Customer Service. Are we seeing a sea-change?
Focusing on helping the company deliver the best customer experience.

CIPD Event Oct 2002, Harrogate
Our MD bumped into an old friend.

Mentoring For Tough Guys
Do we go soft when dealing with 'people' issues?

Age Discrimination
Our MD, no youngster himself, pontificates on the subject of discriminating against candidates on grounds of their age.

Internal Candidates
You're in the market for a new person, there are people already with the company who want to be considered or whom you want to encourage to apply, but you also need to think about fresh faces with new ideas.  What to do?

Inflated expectations (and why you really do need a specialist headhunter)
What lies behind an impressive CV?

Recruitment, Project Management and Team Types
A view on the application of personality profiling to project management teams.